Privacy & Fulfillment Policies
PRIVACY POLICY
Your privacy matters to Selfmastered, LLC. ("Selfmastered," "we," "us"). This policy explains what personal information we collect, why, and your rights over it.
Information we collect
- Information you provide: name, email, billing details (processed by our payment processor — we do not see or store full card numbers), and information you share during onboarding, coaching, or support.
- Information collected automatically: standard web/analytics data such as IP address, referring page, pages visited, device/browser type, and time on site, via cookies and analytics tools.
How we use it
To deliver and administer our services and programs, process payments, provide support, personalize your experience, operate and improve our website, and — where permitted — send you updates and marketing.
Legal bases (GDPR)
- Consent — e.g., when you subscribe to communications.
- Contract — to provide services you've enrolled in.
- Legitimate interests — account administration, security, and service improvement.
You may withdraw consent to marketing at any time.
Service providers we share data with
We share data only with vendors that perform services for us (e.g., payment processing, CRM and email delivery, community platform, analytics), who are authorized to use it only to provide those services — and where required by law (e.g., subpoena, court order, or a request from a regulator or law-enforcement agency).We do not sell your personal information.
International transfers
We serve clients internationally and may process data outside your country of residence. Where required, we rely on appropriate safeguards for such transfers. (Counsel should confirm the specific transfer mechanism, e.g., Standard Contractual Clauses, given EU/UK clients.)
Your rights
Depending on where you live, you may have rights to access, correct, delete, port, or restrict processing of your data, and to object to certain processing (GDPR), and rights to know, delete, correct, and opt out of "sale/sharing" (CCPA/CPRA, California). To exercise any of these, email support@selfmastered.com.
Data retention
We keep personal information only as long as needed for the purposes above, to meet legal, tax, and accounting obligations, and to resolve disputes.
Cookies & analytics
We use cookies for functionality and to collect anonymous traffic data. You can block cookies in your browser, though some features may stop working.
Security
We take reasonable technical and organizational measures to protect your data. No internet transmission is fully secure; please consider this when sending information by email.
Changes
We may update this policy. Material changes will be reflected by updating the date above.
Contact
FULFILLMENT POLICY
Selfmastered, S.L. and its subsidiaries and affiliates ("Selfmastered," "Company," "we," or "us") provide coaching and professional-development services to entrepreneurs and operators. This Fulfillment Policy governs refunds, cancellations, rescheduling, delivery, and billing disputes.
1. What our programs are
Our programs are coaching and professional-development services, not digital products. A program may include access to our proprietary methodology, frameworks, training materials, dashboards, software, and community. These are integral components of a coaching engagement — delivered as part of the service — and are not standalone digital products with separate terms. Access to them is part of the value delivered from day one of enrollment.
2. Governing terms (this controls everything else)
The written enrollment agreement signed by the client, together with this Fulfillment Policy, constitutes the complete and binding terms of the relationship and supersedes all prior or contemporaneous communications.
Marketing materials, website pages, landing pages, sales pages, social media, video or video-description content, advertisements, and any experimental, draft, or A/B-test pages do not form part of the agreement and create no entitlement, offer, or obligation unless the specific term is expressly written into the signed enrollment agreement or a written confirmation issued by Selfmastered. If anything in our marketing ever appears to conflict with your signed agreement, the signed agreement governs.
3. Promotional offers, trials, and discounts
Any trial, discount, bonus, guarantee, or other promotional term applies only when it is (a) expressly presented to the client and (b) documented in the signed enrollment agreement or a dated written confirmation from Selfmastered. Marketing or website copy alone does not constitute a binding offer or a trial, and does not entitle a client to a refund or modified terms.
4. Refunds
Coaching programs (1:1, Done-With-You, group cohorts, and all flagship programs): These are non-refundable. Because you receive the complete methodology, materials, and platform access immediately, the engagement is deemed to have commenced — and value delivery to have begun — upon the earlier of (a) execution of the enrollment agreement or (b) provision of access to any program materials or community.
Unused, unscheduled sessions are not refundable but may, at Selfmastered's sole discretion, be credited toward a future Selfmastered program if requested in writing within 30 days of enrollment.
Standalone self-paced products: Selfmastered does not currently sell standalone self-paced products separate from its coaching programs. Any digital materials provided are part of a coaching engagement and are governed by the coaching terms above.
Request process: Refund or credit requests must be submitted in writing to support@selfmastered.com with order details and a brief explanation. Requests are reviewed case by case for consistency with this policy.
5. Delivery
- Materials & platform access: delivered immediately upon enrollment, via email and/or the Selfmastered portal and community.
- Live coaching sessions: conducted via Zoom; access details sent ahead of each scheduled session.
- Delivery issues: support@selfmastered.com.
6. Cancellation & rescheduling
- Sessions may be rescheduled with at least 24 hours' notice. Reschedule requests made with less than 24 hours' notice, or missed sessions, are forfeited.
- Program engagement: flagship programs are fixed-term engagements. Enrollment commits the client to the full program term and fee as set out in the signed agreement; non-attendance does not reduce the obligation or create a refund.
7. Billing & payment disputes
If you have any concern about a charge, contact support@selfmastered.com and allow us 10 business days to resolve it before initiating a payment dispute or chargeback. By enrolling, you acknowledge that our programs are non-refundable as set out above, and that a chargeback initiated contrary to a signed agreement will be contested with the supporting documentation (enrollment record, signed agreement, session records, and access logs).
8. Returns
Because our services are intangible and personalized, returns do not apply.
9. Governing law
This policy and the enrollment agreement are governed by the laws of the State of Delaware, United States, consistent with your signed enrollment agreement, without regard to conflict-of-laws principles.
10. Contact
Both the Privacy Policy and the Fulfillment Policy were last updated on June, 2026